Client Communication Management (CCM) includes all services and technologies that enable document composition, management and distribution (PDF, Html, paper…) for the companies that use it.
Documents are the privileged intermediaries between companies and their clients. They are the first means of communication.
Fekra Consulting provides Desktop Publishing solutions with the main CCM editors (Open Print, HP exstream, BDOC…). Starting from the business and functional analysis study, while implementing the technical architecture of the solution, we assist our clients through all phases to implement Desktop Publishing Workflows.
We create your customized customer experience document process associated with the overall vision of the entire document life:
We assist our clients through all phases of the document cycle life: operating support, technical expertise, steering assistance and change management for all business areas.
Document input stream
Probative value EDRMS
Sébastien MINOTTI – Desktop-Publishing Expert
Patches, version upgrades and functional changes represent the life cycle of information systems. In order to keep a high level of quality, it is essential to launch test campaigns every time you intervene on the system to ensure non-regression, not only functional but also technical. The automation of these tests will necessarily bring added value […]